Refund Policy
All tickets are final sale. However, we do understand that some circumstances are out of your control and may prevent your from attending a class. If this is the case, please email info@thecreativityloft.com. We may be able to provide a credit that you can transfer to a different class offering.
Canceled Events
If you ordered your tickets online or over the phone, we have you covered! No additional action is needed and you won’t need to reach out to us.
- You will be notified that the event is canceled
- Your refund is automatically delivered to the same card used for purchase
- Refunds should be received within 7-10 business days after we learn the event has been canceled
Postponed or Rescheduled Events
When events are postponed or rescheduled, you’ll need to connect with us.
- You will be contacted via phone or email with the new event information as soon as we are updated
- Unless notified otherwise, your tickets will be valid for the new event date
- If you are unable to make the new event date, please let us know by calling (206) 745-2281 or email us at info@thecreativityloft.com.